Privacy policy
Last updated: September 10, 2025
This Privacy Policy describes how Cellular Soda Limited (“Cellular Soda”, the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from cellularsoda.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
This Privacy Policy describes how Cellular Soda Limited (“Cellular Soda”, the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from cellularsoda.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect
changes to our practices or for other operational, legal, or regulatory
reasons. We will post the revised Privacy Policy on the Site, update the
"Last updated" date and take any other steps required by applicable law.
changes to our practices or for other operational, legal, or regulatory
reasons. We will post the revised Privacy Policy on the Site, update the
"Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12
months personal information about you from a variety of sources, as set
out below. The information that we collect and use varies depending on
how you interact with us.
In addition to the specific uses set out below, we may use information we
collect about you to communicate with you, provide or improve the
Services, comply with any applicable legal obligations, enforce any
applicable terms of service, and to protect or defend the Services, our
rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how
you interact with our Site and use our Services. When we use the term
"personal information", we are referring to information that identifies,
relates to, describes or can be associated with you. The following
sections describe the categories and specific types of personal
information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may
include: Contact details, including your name, address, phone number, and
email.
Order information, including your name, billing address, shipping
address, payment confirmation, email address, and phone number.
Account information, including your username, password, security
questions and other information used for account security purposes.
Customer support information, including the information you choose
to include in communications with us, for example, when sending a
message through the Services.
Some features of the Services may require you to provide certain
information. You may elect not to provide this information, but doing so
may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your
interaction with the Services ("Usage Data"). To do this, we may use
cookies, pixels and similar technologies ("Cookies"). Usage Data may
include information about how you access and use our Site and your
account, including device information, browser information, information
about your network connection, your IP address and other information
regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from
vendors and service providers who may collect information on our behalf,
such as:
Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank
account, credit or debit card information, billing address) to process your
payment in order to fulfil your orders and provide you with products or
services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact
with our Services or advertisements, we, or third parties we work with,
may automatically collect certain information using online tracking
technologies such as pixels, web beacons, software developer kits, third-
party libraries, and cookies.
Any information we obtain from third parties will be treated in
accordance with this Privacy Policy. Also see the section below, Third
Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to
provide you with the Services in order to perform our contract with you,
including to process your payments, fulfil your orders, to send
notifications to you related to your account, purchases, returns,
exchanges or other transactions, to create, maintain and otherwise
manage your account, to arrange for shipping, facilitate any returns and
exchanges and other features and functionalities related to your account.
We may also enhance your shopping experience by enabling Shopify to
match your account with other Shopify services that you may choose to
use. In this case, Shopify will process your information as outlined in its
Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for
marketing and promotional purposes, such as to send marketing,
advertising and promotional communications by email, text message or
postal mail, and to show you advertisements for products or services.
This may include using your personal information to better tailor the
Services and advertising on our Site and other websites. If you are an
EEA resident, the legal basis for these data processing activities is our
legitimate interest in selling our products, according to Art. 6 (1) (f)
GDPR.
Security and Fraud Prevention. We use your personal information to
detect, investigate or take action regarding possible fraudulent, illegal or
malicious activity. If you choose to use the Services and register an
account, you are responsible for keeping your account credentials safe.
We highly recommend that you do not share your username, password, or
other access details with anyone else. If you believe your account has
been compromised, please contact us immediately. If you are an EEA
resident, the legal basis for these data processing activities is our
legitimate interest in keeping our website secure for you and other
customers, according to Art. 6 (1) (f) GDPR.
Communicating with You and Service Improvement. We use your
personal information to provide you with customer support and improve
our Services. This is in our legitimate interests in order to be responsive
to you, to provide effective services to you, and to maintain our business
relationship with you according to Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information
about the Cookies that we use related to powering our store with Shopify,
see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions
and preferences), to run analytics and better understand user interaction
with the Services (in our legitimate interests to administer, improve and
optimise the Services). We may also permit third parties and service
providers to use Cookies on our Site to better tailor the services,
products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can
choose to set your browser to remove or reject Cookies through your
browser controls. Please keep in mind that removing or blocking Cookies
can negatively impact your user experience and may cause some of the
Services, including certain features and general functionality, to work
incorrectly or no longer be available. Additionally, blocking Cookies may
not completely prevent how we share information with third parties, such
as our advertising partners.
Please note that while your browser may allow you to transmit a “do not
track” signal, like many websites, our Site is not designed to respond to
such signals. To learn more about “do not track” signals, you can
visit http://www.allaboutdnt.com/.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to
third parties for contract fulfilment purposes, legitimate purposes and
other reasons subject to this Privacy Policy. Such circumstances may
include:
With vendors or other third parties who perform services on our behalf
(e.g., IT management, payment processing, data analytics, customer
support, cloud storage, fulfilment and shipping).
With business and marketing partners to provide services and advertise
to you. Our business and marketing partners will use your information in
accordance with their own privacy notices.
When you direct, request us, or otherwise consent to our disclosure of
certain information to third parties, such as to ship you products or
through your use of social media widgets or login integrations, with your
consent.
With our affiliates or otherwise within our corporate group, in our
legitimate interests to run a successful business.
In connection with a business transaction such as a merger or
bankruptcy, to comply with any applicable legal obligations (including to
respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services,
our rights, and the rights of our users or others.
We have in the past 12 months disclosed the following categories of
personal information and sensitive personal information about users for
the purposes set out above in "How we Collect and Use your Personal
Information" and "How we Disclose Personal Information":
Category
- Identifiers such as basic contact details and certain order and account information.
- Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information.
- Commercial information such as order information, shopping information and customer support information.
- Internet or other similar network activity, such as Usage Data
- Geolocation data, such as locations determined by an IP address or other technical measures
- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers).
- Business and marketing partners
- Affiliates
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users o the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not
knowingly collect any personal information about children. If you are the
parent or guardian of a child who has provided us with their personal
information, you may contact us using the contact details set out below
to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual
knowledge that we “share” or “sell” (as those terms are defined in
applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable,
and we cannot guarantee “perfect security.” In addition, any information
you send to us may not be secure while in transit. We recommend that
you do not use insecure channels to communicate sensitive or
confidential information to us.
How long we retain your personal information depends on different
factors, such as whether we need the information to maintain your
account, to provide the Services, comply with legal obligations, resolve
disputes or enforce other applicable contracts and policies.
and we cannot guarantee “perfect security.” In addition, any information
you send to us may not be secure while in transit. We recommend that
you do not use insecure channels to communicate sensitive or
confidential information to us.
How long we retain your personal information depends on different
factors, such as whether we need the information to maintain your
account, to provide the Services, comply with legal obligations, resolve
disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of the rights available to you, please call or email us at hello@cellularsoda.com or contact us at 86-90 Paul Street, London, EC2A 4NE, GB. For the purpose of applicable data protection laws, and if not explicitly stated otherwise, we are the data controller of your personal information.